kongtoto Casino & Sportsbook Data Care

This page describes what we collect when you use kongtoto and how we keep that data protected. We operate an online entertainment service available where local law permits. Your account security and data privacy are central to how we work.

We at kongtoto collect information necessary to verify your identity, process your deposits and withdrawals, and deliver our service. We do not sell your data to third parties. We encrypt sensitive information and limit access to staff who need it to serve you.

Our policy applies to all users of kongtoto across supported regions, including Jakarta, Surabaya, Bandung, Medan, and Semarang. If you have questions about how we handle your information, contact us through the channels listed at the end of this page.

What We Collect on kongtoto

We collect your email address, phone number, and full name when you create an account. We ask for your date of birth and residential address to verify your identity. We also collect payment information — the bank account or e-wallet details you provide when you deposit or withdraw funds.

When you use kongtoto, we log your IP address, device type, and browser information. We record the games you play, the bets you place, and your account balance. We track login times and failed authentication attempts to detect unauthorized access.

We use cookies and similar tracking tools to remember your preferences and keep you logged in. We do not use cookies to track you across other websites. Our cookies expire after a set period or when you log out.

How We Use Your Data

We use your personal information to verify your identity and comply with anti-money-laundering regulations. We process your payment details to execute deposits and withdrawals through our payment partners — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major Indonesian banks including mobile banking, local payment, online payment, and e-wallet.

We analyze your account activity to detect fraud and unusual patterns. We use your email and phone number to send you account notifications, withdrawal confirmations, and security alerts. We do not send marketing emails unless you opt in.

We retain your data for as long as your account is active and for a period after closure to meet legal and tax obligations. We do not retain payment card details; our payment processors handle that encryption.

Third-Party Data Processors

Our payment partners process your deposit and withdrawal requests. These include mobile banking, local payment, online payment, e-wallet, and the Indonesian banking network. We share only the information necessary to complete your transaction — your name, account number, and transaction amount.

We use a third-party identity verification service to confirm your residential address and date of birth. This service does not retain your data after verification is complete. Our servers may sit outside your jurisdiction; data transfers comply with standard encryption protocols.

We do not share your account activity, game history, or betting records with third parties. We do not sell your contact information to advertisers or data brokers.

Security and Encryption

We encrypt all data transmitted between your device and our servers using SSL (Secure Sockets Layer) technology. Your password is hashed and salted; we do not store it in plain text. We require two-factor authentication on your account if you enable it.

We conduct regular security audits and penetration testing. We limit staff access to your data on a need-to-know basis. We do not guarantee that our systems are immune to attack, but we undertake to respond to any breach within 24 hours and notify affected users.

If you suspect unauthorized access to your kongtoto account, reset your password immediately and contact our support team. We will review your account activity and help you secure it.

Cookies and Tracking

We use session cookies to keep you logged in while you use kongtoto. We use analytics cookies to understand how users navigate our platform and which games are most popular. We do not use cookies to build a profile of you across other websites.

You can disable cookies in your browser settings, but this may prevent kongtoto from functioning properly. We do not track you if you visit our site from a private or incognito browser window.

Third-party payment processors may set their own cookies when you deposit or withdraw. We do not control those cookies; refer to their privacy policies for details.

Contact kongtoto

If you have questions about this privacy policy or how we handle your data, contact our support team. We respond to data-access requests within 14 days. We respond to security concerns within 24 hours.

You can reach us through the support form in your kongtoto account or by email. We do not offer phone support, but we monitor email during standard business hours. Our services are available only where local law permits.

This policy was last updated in April 2024. We may update it if our practices change. We will notify you of material changes by email or by posting a notice on kongtoto.